FAQs

Many of our practices are safely open and providing care for patients. Learn more about Frequently Asked Questions

Are DDS Dentures + Implant Solutions® practices open?
Many of our practices are safely open and providing care for patients. All our practices are available to provide emergency services to existing patients, as necessary. click here to check the status of your preferred location.

How can I make an appointment?
Call your local practice or click here to find your location and schedule an appointment online.

What precautions are DDS Dentures + Implant Solutions® practices taking to stop the spread of COVID-19?
The safety and well-being of our patients is our #1 priority, and we take our role to help stop the spread of COVID-19 in our communities very seriously.  Our decision to open practices is guided by when state “stay-at-home” orders are lifted, dental service mandates allow for it and the practice has an adequate supply of Centers for Disease Control and Prevention (CDC)-approved Personal Protective Equipment like masks, gloves, face shields and gowns. If these criteria are not met, then the practice will remain temporarily closed out of an abundance of caution. For practices that are safely providing care, our team is operating under enhanced safety protocols, which include additional stringent cleaning and sanitation procedures, new in-practice appointment protocols and implementing social distancing guidelines.

What kind of distancing measures are being followed at your offices?
When patients arrive to an appointment, we are asking patients to wait outside and call the practice to let them know you have arrived. If a patient needs to fill out any forms, a member of the team will bring them to each patient to complete prior to entering the practice. When welcoming patients into a practice for an appointment, a member of our team will take each patient’s temperature. This is a safety precaution – for both patients and staff. Please be advised that we are not allowing guests or family members to accompany patients inside the practice. We appreciate your understanding. Please let the team know during the screening phone call if you need any special accommodations or have any questions or concerns. The practice will work with you if you desire to have a virtual consultation with another family member while you are inside the practice.

What happens after I make my appointment?
The practice staff will call for a virtual pre-screening prior to your appointment. The purpose of the screening is to check your current health status and also provide you with information on new safety protocols being followed in our practice to keep you and our staff safe.

What is considered an emergency?
An emergency may include:

  • If active bleeding continues after 3-4 hours of applied pressure to your surgical site
  • If you are unable to maintain a nutritious diet after 48 hours
  • If numbness persists after your initial day of surgery
  • If pain or swelling increases after the third day
  • If bleeding has not decreased after two days
  • If sutures or stitches become loose or dislodged prior to the third day or if an implant becomes loose
  • If an implant fractures
  • If you have any symptoms which may indicate a reaction or allergy to medications, such as:
  • skin rash
  • hives
  • elevated temperature
  • increased and/or erratic heart rate
  • nausea/vomiting
  • dizziness/faint
  • blurred vision
  • If your body temperature, measured orally, exceeds 100.5° F
  • If you have difficulty breathing or shortness of breath

What We’re Doing to Safely Provide Care
We are taking extraordinary precautions to ensure we safely serve patients in our dental practices.

Extra cleaning and sanitation: Our practices have always maintained a safe and clean environment. We have added enhanced cleaning and disinfection measures to all areas, including high-touchpoint areas (surfaces, dental chairs, bathrooms, etc) inside of each practice – this effort is on top of our standard stringent protocols.

Social distancing guidelines:  When patients arrive to an appointment, we are asking patients to wait outside and call the practice to let them know you have arrived. If a patient needs to fill out any forms, a member of the team will bring them to each patient to complete prior to entering the practice. When welcoming patients into a practice for an appointment, a member of our team will take each patient’s temperature. This is a safety precaution – for both patients and staff. Please be advised that we are not allowing guests or family members to accompany patients inside the practice. We appreciate your understanding. Please let the team know during the screening phone call if you need any special accommodations or have any questions or concerns. The practice will work with you if you desire to have a virtual consultation with another family member while you are inside the practice.

Personal Protective Equipment (PPE): Our practices continue to have access to and use PPE (surgical masks, face shields, gloves, gowns etc) recommended by the Centers for Disease Control and Prevention (CDC) for your protection and our staff’s protection during care.

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Caring for staff: Our staff members continue to follow guidelines to ensure their health and safety, which includes not reporting to work if they are ill, frequently taking their temperature during work hours, and maintaining stringent infection control best practices including hand washing and use of hand sanitizers.

What You’ll Experience With Our New Appointment Protocol
Prior to your appointment, each patient will receive a virtual phone screening to go over your current health status to ensure you are healthy prior to visiting a practice. During this screening we will review our new safety protocols that you will experience when you visit a practice. These protocols include: 

  1. When patients arrive to an appointment, we are asking patients to wait outside and call the practice to let them know you have arrived.
  2. If a patient needs to fill out any forms, a member of the team will bring them to each patient to complete prior to entering the practice.
  3. When welcoming patients into a practice for an appointment, a member of our team will take each patient’s temperature. This is a safety precaution – for both patients and staff.

Please be advised that we are not allowing guests or family members to accompany patients inside the practice. We appreciate your understanding. Please let the team know during the screening phone call if you need any special accommodations or have any questions or concerns. The practice will work with you if you desire to have a virtual consultation with another family member while you are inside the practice.

What You Can do to Continue Your Care at Home
As the Affordable Dentures & Implants team does our part to help stop the spread of COVID-19 in the U.S., your safety and health are always on our mind. Until we see you again, click here for helpful tips to support your dental care at home.